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user guide

Download the booking user guide in MS Word format.

UserGuideBook.docBooking User Guide  (Word,  34 kb)

make a booking

A step by step guide to our simple, bulk booking process

  1. Log in to the P&O Ferries Freight web site at
  2. If you have booking privileges you will automatically be presented with the ‘make booking’ page. If you are elsewhere on the site (and are logged in), to make a booking click the ‘home’ tab on the main navigation near the top of the screen, then click ‘make booking’ on the ‘widget’ navigation
  3. Choose an account to book under from the drop-down list (an account may be pre-selected: if you need to book under another account simply change the selection)
  4. When you have chosen an account (or if one was pre-selected) the ‘routes’ drop-down becomes active. You can either:
    1. Choose to book a specific route (eg ‘Dover Calais’ or ‘Hull Rotterdam’), in which case certain options may be pre-selected for you on the booking form; or
    2. Choose ‘multiple routes’ which will allow you to book outs and returns, book loads across different routes etc
  5. Click the ‘go’ button
  6. You will be presented with 10 bookings. You may use as many as you need – just 1 or all 10 (think of it like Excel – when you open an Excel spreadsheet you get several thousand rows, but you only use those you need)
  7. The bookings will look slightly different based on the route you chose (if you chose ‘multiple routes’ the route for each individual booking will be blank). All bookings for all routes will have the following elements which must be completed for each booking:
    1. route (pick list) – the route you want to book on. Required
    2. sailing (pick list) – the sailing you want to book on (not relevant for Short Sea, which is turn-up-and-go). Divided into a 'date' pick-list and a 'time' pick-list. The route you chose will determine the sailing dates available for that route: when you choose a date it will determine the sailing times available for that route. Required if route is not short sea
    3. unit type (pick list) – the load type you want to book. Required
    4. unit ID (text-entry box) – an identifier for the load (vehicle registration / container serial number etc). Required
    5. job reference (text-entry box) – your own unique identifier for each load. Required
    6. len (text-entry box) – length of load in metres. NB: longest length bookable online for Short Sea is 25m, longest length bookable online for Long Sea is 60m. To book longer loads, contact the relevant booking office. Required
    7. description (text-entry box) – describes what will be shipped. Required
    8. drivers (pick list) – the number of drivers associated with the load. May be disabled depending on the Unit Type you choose for the load
  8. In addition, if you chose a Long Sea route (that is, North Sea or Western Channel), you may enter the following information for each booking
    1. weight (text entry box) – the weight of the load, in kgs (eg '10000', '25000' etc). Cannot book vehicles with a total weight (tare weight + load weight) exceeding 50,000kg (44,000kg Dover Calais Dover) online
    2. plugin (check box) – indicates whether the load requires a plugin. Check the box to indicate that it does
    3. temperature (text entry box) – if the load requires a plugin, the temperature at which the load should be kept. Must have a +/- (plus or minus) indicator unless the temperature is 0 (zero) – eg '+20', '0', '-15' etc. Allowed range is –30 to +150. Required if plugin box is checked
  9. If you need any help or are in any doubt what to do with these booking rows, move your mouse over the column headers (or icons, if you are booking a Long Sea route) where you will see a brief tooltip. If you need further information, click the column header (or icon), which will open a window with more detailed information.
  10. If you chose a specific route at step (4) above, certain options may be disabled/greyed-out: if, for example, you chose a 'Dover Calais' or 'Calais Dover' the 'sailing' date and time columns will be disabled – these routes offer a turn-up-and-go service, loads are not booked onto specific sailings.
  11. When you have completed as many booking rows as you need, and have checked to see that you have completed all the required fields for each booking, press the 'save bookings' button.
  12. The details you have entered will be checked, and you will be informed of any errors. If there are any errors, amend those details and click 'save bookings' again.
  13. You will be taken to the booking confirmation page.
  14. The first section will detail bookings which were successfully completed, with the details you entered and a waybill for each.
  15. The second section ('...could not be booked due to insufficient inventory') will identify those bookings which could not be made because there is no inventory on the selected sailing (you will only see this section if you tried to book a North Sea or Western Channel route). You will not see this section if all booking attempts were successful.
  16. For each booking attempt in this second section you may perform one of three actions. You can:
    1. change route / sailing details for one or more booking attempt(s) and click the 'resubmit booking' button to try and find another sailing with inventory
    2. add that load to the wait list for that sailing (click the add booking to wait list icon icon next to the appropriate booking attempt – can only be applied to one booking attempt at a time)
    3. delete the booking attempt (click the delete booking icon icon next to the appropriate booking attempt – can only be applied to one booking attempt at a time)
  17. After each of the above actions the page will reload and one of the following actions will have taken place:
    1. If you tried a different route / sailing and the attempt was successful, the booking details will now appear in the 'booked successfully' section, with a waybill number
    2. If you tried a different route / sailing and the attempt was not successful (because the new sailing didn't have any available inventory either), the booking attempt will remain in the 'could not be booked' section
    3. If you waitlisted a booking attempt, you will see that it has been added to a new 'Wait List' section of the page
    4. If you deleted the booking attempt it will be gone from the page
  18. Perform the above actions for each booking attempt in the 'could not be booked' section.
  19. Once all booking attempts have been booked successfully, deleted or added to the 'Wait List' section, you may:
    1. print the page for your future reference (click the 'print this page' button)
    2. make more bookings (click the 'book again' button, which takes you back to the start of the booking process)
    3. go somewhere else (by clicking on the relevant tab of the navigation)