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privacy policy

Within this Privacy Policy you will find information on the following areas of how P&O Ferries collects and uses both the data provided by you and that collected during your use of the website.

how we collect data about you and your use of this site

As a user of our site you will always have control of the data we collect about you. However there are areas of the site that will require you to provide certain information to be able to use or access them. This information is gathered via the following methods:

  • » Registration – this consists of you supplying your company name and address, your contact details and the specific accounts you wish to access.
  • » Booking – this involves you supplying information of your vehicle and load to enable shipment.

We will also collect information on site visits and the method by which visitors navigate their way through our site. This site is being monitored by Speed-trap Limited's monitoring software, and may capture information about your visit that will help us improve the quality of our service.

cookies

To allow us to maintain information about logged on customers during their visit and to save you time by storing certain pieces of information which you may need during the visit, we use small data files known as 'cookies'. The P&O Ferries website can be viewed without accepting any cookies. However, registered customers cannot log on without agreeing to accept these small files. Most browsers accept cookies automatically. Cookies can be deleted from your browser, or if you would prefer, by amending your browser settings you can prevent their automatic receipt. Please refer to our cookie policy for further information.

How we use your data

Data that we collect about you will only be used for the purposes given below.

Fulfilment
Data collected as part of the registration and booking processes will be held primarily to fulfil your request or instruction. This data will be retained and may be used for any of the following purposes; accounting, billing and auditing, administrative and legal purposes, security and payment verification. Details of credit cards or other payment methods will only be held on P&O Ferries internal systems in a secure environment.

Site & Content Personalisation
We will use information that you provide about yourself and your preferences to help provide improvements to both our website and service.

Marketing Communications
P&O Ferries may use your details to keep you informed of offers, products, services and general communications that we feel may be of relevance.

Please be aware that from time to time, we may use your data to contact you for market research purposes. 

Analysis
Data collected via the Internet may be used to carry out analysis that will allow us to monitor the success of our service and plan future site content and activity. Data will also be used to allow us to profile our customers to better understand their requirements and to help us to improve our service.

How to opt out of receiving marketing communications

If you receive marketing communications from us by post or email, each correspondence will contain instructions as to how you can unsubscribe from receiving future communications.

Should you prefer to make your opt-out request in writing, please send all correspondence to the following address:

P&O Ferries Marketing Department
FREEPOST BR1
Dover
CT17 3BR
UNITED KINGDOM

How you may amend data submitted by you
To amend personal information held by P&O Ferries, please write to the address below:

P&O Ferries Marketing Department
FREEPOST BR1
Dover
CT17 3BR
UNITED KINGDOM

who your data may be disclosed to

Outside of P&O Ferries, data may only be disclosed to the following parties;

Legal Authorities
We are occasionally requested to provide shipping information to agencies such as the Police or HM Revenue and Customs.

Contracted Agencies
To allow us to carry out analysis and plan future activity. All relevant agencies are required by contractual agreement not to disclose any such data without the consent of P&O Ferries.

how data is kept secure

For information detailing the steps that P&O Ferries take to ensure the security of your personal data please refer to our on-line security policy .

links to external websites

P&O Ferries website provides links to external websites to ensure our visitors are able to find all the information they require. Please be aware that P&O Ferries are unable to accept responsibility for the security of any information that you choose to divulge to any external websites or the content they contain.

policy changes

Any changes to the way P&O Ferries collects or uses data will be promptly reflected in this policy. For any queries as to the collection or use of your personal data please contact us.

cookie policy

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.

A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this website-session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

security policy

When you book with P&O Ferries over the World Wide Web your web browser connects with the web site through SSL (Secure Sockets Layer) which ensures the security of your credit card details and other personal information. SSL is an industry-standard way to send personal information securely over the Internet. The use of SSL and digital certificates ensures you are actually sending data to P&O Ferries and not someone who claims to be P&O Ferries so you can be sure of purchasing your ticket in complete confidentiality and safety.

When you create an account or 'profile', you choose a username and a password, which you will have to enter if you want to change your profile. Your profile and data are protected by a password so that you, and you alone, have access to this personal data. We advise you not to divulge it to anyone. Whilst P&O Ferries makes every effort to maintain customer confidentiality when securing an online payment you are entirely responsible for protecting the confidentiality of your password and/or any data concerning your profile.